Event description

Customer service would seem to be so simple, yet every day we encounter many examples of poor customer service. Often, the people who deliver bad customer service don't realize that's what they're doing. In this 60 minute seminar, author, speaker, and trainer Don R. Crawley will share ten tactics you can use immediately to delight your customers. Just as importantly, you'll learn some of the major customer disservice traps and how to avoid them.

Who should attend

Anyone who deals with customers including small business owners and managers, customer service reps, help desk staff, other I.T. staff, and sales personnel.

What you'll learn:

• The four foundations of service you must have in order to deliver outstanding customer service
• Five sure-fire ways to drive your customers away
• Ten immediately useful tactics you can put in place to delight your customers

Comments from past attendees:

• "Great insight into the foundations and approach to great customer service...Don made everyone, including myself, feel very welcome." --Greg Griffen, Lone Eagle Digital
• "The Art of Customer Service" was well-worth my time and offers solid suggestions on how to be an authentic resource to your clients." --Julie Hall, MBA, Windermere Real Estate
• "Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it." --Navid Mansourian, Facebook, Inc.

Your presenter:

Don R. Crawley is a veteran author, speaker, and trainer who has taught customer service skills to clients as diverse as Discover Card, Facebook, and the State of Washington. He is the author of the forthcoming book, "The Compassionate Geek: Winning Customer Service Strategies for I.T. People". This presentation is a condensed version of his one and two-day seminars on customer service.