These articles may be freely used with a reference box including the name, website, phone and email of the author, please. Accompanying graphics are available upon request. Review copies of books and interviews are available upon request. Special feature article requests or inquiries on topics of interest are welcomed.
Cisco ASA Articles
The Eight Basic Commands for Configuring a Cisco ASA Security Appliance .DOC .PDF
How to Configure Static NAT on a Cisco ASA Security Appliance .DOC .PDF
Cisco Router Articles
Customer Service Articles
The Six Critical Steps for Handling a Tech Support Call .DOC .PDF
The Four Traits of the Customer Service Masters .DOC .PDF
Linux Articles
How to Find Nearly Anything in Linux .DOC .PDF
How to Prevent Root Password Guessing Attacks .DOC .PDF
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