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	<title>soundtraining.net:  Don's Blog</title>
	<link>http://soundtraining.net/blog</link>
	<description>Tips, How-To Guides, Workshops, and Websites for IT Pros</description>
	<pubDate>Mon, 25 Feb 2008 19:06:08 +0000</pubDate>
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		<title>Now it really has moved&#8230;finally</title>
		<link>http://soundtraining.net/blog/?p=122</link>
		<comments>http://soundtraining.net/blog/?p=122#comments</comments>
		<pubDate>Sun, 24 Feb 2008 12:17:56 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=122</guid>
		<description><![CDATA[This blog has now really moved to hosting by Blogger.Â  The new location is http://blog.soundtraining.net.
The new feed URL is http://blog.soundtraining.net/feeds/posts/default?alt=rss
Sorry about any confusion.

]]></description>
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		<title>About the business of running a small business</title>
		<link>http://soundtraining.net/blog/?p=120</link>
		<comments>http://soundtraining.net/blog/?p=120#comments</comments>
		<pubDate>Fri, 04 Jan 2008 19:59:37 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=120</guid>
		<description><![CDATA[It seems like this blog is a bunch of miscellaneous ramblings about everything from info systems to customer service.Â  That&#8217;s the nice thing (or bad thing, depending on your perspective) about blogging and Web 2&#8230;there&#8217;s no editor making decisions about what you can and cannot publish.Â  At any rate, I&#8217;ve been thinking a lot about [...]]]></description>
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		<title>IIS 6.0, ISO files, and MIME types</title>
		<link>http://soundtraining.net/blog/?p=121</link>
		<comments>http://soundtraining.net/blog/?p=121#comments</comments>
		<pubDate>Fri, 04 Jan 2008 19:55:54 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=121</guid>
		<description><![CDATA[I&#8217;m using a classroom Web server more and more to deliver things to students during seminars. I chose IIS 6.0 for no particular reason other than I was teaching a Windows class at the time. (As you may know, I have no particular loyalty to any operating system&#8230;they are, after all, just operating systems.) Anyway, [...]]]></description>
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		<title>This Blog has Moved.  Oh no, it hasn&#8217;t.</title>
		<link>http://soundtraining.net/blog/?p=119</link>
		<comments>http://soundtraining.net/blog/?p=119#comments</comments>
		<pubDate>Fri, 03 Aug 2007 19:27:37 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=119</guid>
		<description><![CDATA[I had planned to move this blog to a Blogger-hosted site, but for reasons related to my time and how much of it I was devoting to trying to understand Blogger, I decided to leave it here for now.  As always, simple is best!  So, this blog is going to be about technical stuff, my [...]]]></description>
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		<title>How to Deliver Tech Support that Delights the End User, Part Two</title>
		<link>http://soundtraining.net/blog/?p=118</link>
		<comments>http://soundtraining.net/blog/?p=118#comments</comments>
		<pubDate>Mon, 30 Jul 2007 15:08:15 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
	<category>Seminars and Workshops</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=118</guid>
		<description><![CDATA[Dependable and reliable service is about consistency; itâ€™s letting your users grow to expect outstanding service every time they request help.  Day-in and day-out, you consistently deliver service that delights.  If fact, youâ€™re so consistent in delighting your users that they take you for granted.  And thatâ€™s a good thing!]]></description>
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		<title>Password Recovery on the Cisco ASA Security Appliance</title>
		<link>http://soundtraining.net/blog/?p=117</link>
		<comments>http://soundtraining.net/blog/?p=117#comments</comments>
		<pubDate>Fri, 27 Jul 2007 13:47:14 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>Cisco</category>
	<category>Seminars and Workshops</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=117</guid>
		<description><![CDATA[In this blog entry, I&#8217;ll explain how to perform a password &#8220;reset&#8221; on your Cisco ASA security appliance.   The more commonly used term for this procedure is &#8220;password recovery&#8221; which is left over from the days when you could actually view passwords in configuration files in plain text.   Today, such passwords are encrypted [...]]]></description>
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		<title>How to Deliver Tech Support that Delights the End User</title>
		<link>http://soundtraining.net/blog/?p=116</link>
		<comments>http://soundtraining.net/blog/?p=116#comments</comments>
		<pubDate>Wed, 25 Jul 2007 13:26:29 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=116</guid>
		<description><![CDATA[Today, I&#8217;d like to talk with you about how to deliver technical support that delights the end user. This is the first of a series of six  articles on delivering tech support that delights.
&#8220;Technology, like art, is a soaring exercise of the human imagination.&#8221;, according to sociologist Daniel Bell in his 1980 book, The Winding [...]]]></description>
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		<title>Nvidia drivers and Ubuntu Feisty Fawn</title>
		<link>http://soundtraining.net/blog/?p=115</link>
		<comments>http://soundtraining.net/blog/?p=115#comments</comments>
		<pubDate>Mon, 25 Jun 2007 13:35:27 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=115</guid>
		<description><![CDATA[I got Ubuntu installed and all appeared to be well until I decided to try enabling desktop effects.   Ubuntu prompted me to install the included nVidia driver and X stopped working.   I decided to start from scratch since I wasn&#8217;t very far along and download the nVidia Linux drivers from the nVidia website. [...]]]></description>
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		<title>Updating Ubuntu</title>
		<link>http://soundtraining.net/blog/?p=114</link>
		<comments>http://soundtraining.net/blog/?p=114#comments</comments>
		<pubDate>Sun, 24 Jun 2007 18:20:11 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=114</guid>
		<description><![CDATA[Just did the updates.   I decided to use the GUI and it&#8217;s very slick.   Simply tell it to check for updates.   It found 71 (apps, libraries, no real surprises) and applied them seamlessly.   Requires a restart.   After the reboot, I&#8217;m going to fool around with updates and installs via the [...]]]></description>
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		<title>Linux on My Laptop:  The Next Attempt</title>
		<link>http://soundtraining.net/blog/?p=113</link>
		<comments>http://soundtraining.net/blog/?p=113#comments</comments>
		<pubDate>Sun, 24 Jun 2007 18:08:48 +0000</pubDate>
		<dc:creator>Don Crawley</dc:creator>
		
	<category>General</category>
		<guid isPermaLink="false">http://soundtraining.net/blog/?p=113</guid>
		<description><![CDATA[I&#8217;ve spent a few days away from this experiment and am trying it from a different angle.   Today, I just finished loading Ubuntu 7.0.4 Desktop version on my Toshiba.   This was the first time I&#8217;d attempted a standard, physical machine install of Ubuntu and I&#8217;ve got to say I&#8217;m impressed.   It was [...]]]></description>
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