IT customer service training

soundtraining.net is an IT publishing and IT training organization run by a technologist for technologists. Our owner is the published author of eight books on various aspects of information systems and technology. We work with organizations ranging in size from micro-businesses to Fortune 100 companies, plus local, county, state, and federal government agencies, educational institutions, the military, and non-profits to deliver practical IT training solutions. (Check out our client list for some examples and review testimonials from past customers.)

One and Two-Day Seminars and Workshops for IT Professionals

soundtraining.net specializes in IT training videos, books, and one and two-day IT training workshops and seminars for working IT professionals. Training topics include Cisco products, Linux products, network administration and security, and workplace skills for IT professionals.

You can bring us onsite to your location for private team training or get your IT training online through our ever-expanding library of IT training videos.

Use our website to learn about our training programs, including:

You'll also find a variety of how-to guides, including:

Learn More About Us

Check out Don's Compassionate Geek Blog to learn how to improve IT customer service at your company. Visit our YouTube channel for free training videos and our favorite funny videos. Visit our Facebook page and be sure to "like" us! Linux and Unix users, be sure to get your free copy of our VIM Quick Reference Guide.

Thanks for visiting our website. You can reach us via phone at (206) 988-5858 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our office hours are 8:30 a.m. to 5:30 p.m. Pacific time, Monday through Friday.

IT customer service book

Compassionate Geek Podcast

Tips, practical advice, and occasional rants on customer service and communication.

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Onsite IT Training

Bring us onsite to your location!

Onsite I.T. training

Bring us onsite for private team training.  You choose the topic, time, and location.  Onsite training makes sense for groups, small or large.

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