IT customer service training


TCP/IP (Transmission Control Protocol/Internet Protocol) is the common name for the family of protocols used on the public Internet and in most local area networks today.  In this one-day workshop, you'll finally get a handle on how TCP/IP works, including subnetting.  You'll get lots of practice time working on subnetting problems including designing an IP network with subnets.  You'll see how name resolution works in an IP network and you'll get a good introduction to IP version 6 so you'll be ready when it's finally deployed.

Bring this Workshop Onsite to Your Location. Small or large groups; Save on travel expense and time away from the office by bringing the training right to your door.  Request a quote.

Course Objectives

Upon completion of's Fundamentals of TCP/IP training workshop, you'll...

  • Gain an understanding of TCP/IP's layered approach to network services
  • Know the classes of IP addresses
  • Practice converting dotted-decimal notation to base-2 numbers
  • Practice identifying network, subnet, and host IDs
  • Know the difference between a subnet mask and a subnet ID
  • Practice designing an IP network with subnets
  • Practice identifying the broadcast address within a subnet
  • Understand two methods for name resolution
  • Practice using utilities to query a DNS name server
  • Gain an understanding of IP version 6
  • Practice using basic IPv6 utilities

Certifications and Exams

This TCP/IP training workshop can help prepare the student for professional certification in networking and routing.  Examples of certification candidates who could benefit from attending this workshop include Network+CCENT, and CCNA candidates.

Who should attend?

This workshop is intended for network administrators, network engineers, IT managers, CIOs, CTOs, and anyone responsible for understanding, implementing, optimizing, and/or troubleshooting TCP/IP-based networks.

Course Outline

Module One:  Background of the Internet Protocol

  • The Start of the Internet
  • Cerf and Kahn and the paper that started it all: "A Protocol for Packet Network Intercommunication"
  • The adoption of TCP/IP - the Internet standard
  • The TCP/IP Protocol Suite
  • The Layers of TCP/IP
  • How the the OSI reference model maps to the DoD model
  • Protocol Data Units (PDUs)
  • Socket and Ports

Module Two:  Understanding IP Addresses

  • Types of classes, network addresses, and host addresses
  • Where Do IP Addresses Come From
  • How Do IP Addresses Work?
  • Table of IP Address Classes
  • Understanding Subnetting
  • The Broadcast Address
  • Classless Inter-domain Routing (CIDR)
  • Understanding DHCP
  • Implementing Dynamic Host Configuration Protocol (DHCP)

Student Exercise 2.1:  Designing an IP Network with Subnets

Student Exercise 2.2:  TCP/IP Configuration

Student Exercise 2.3:  IP Subnetting and Broadcasts

Student Exercise 2.4:  Practice Using DHCP

Module Three:  Names Resolution

  • Host Files
  • The Domain Name System (DNS)
  • The Structure of the DNS Database
  • What is BIND?
  • How Does DNS Work?
  • The Domain Name Space
  • The DNS Tree
  • The Internet Domain Name Space
  • .arpa
  • Name Servers and Zones
  • Zones and Domains
  • Types of Name Servers
  • Zone Transfer
  • Resolvers
  • Recursive vs. Iterative Queries
  • Other Name Servers
  • Root Name Servers
  • Resource Records
  • Reverse DNS Lookup
  • Dynamic DNS

Student Exercise 3.1:  Using nslookup to Query a Name Server

Module Four:  Understanding IP version 6

  • Understanding the IPv6 protocol
  • Benefits of IPv6
  • Types of IPv6 Addresses
  • Preparing to Transition to IPv6
  • General steps for an organization to migrate to IPv6

Student Exercise 4.1:  Enabling IPv6 on a Computer Running Windows XP

Student Exercise 4.2:  Using Basic IPv6 Utilities


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