IT customer service training


IPv6 trainingIPv6 is coming.  For some, it's already here.  Virtually all modern operating systems now support IPv6 and, in many cases, it's enabled by default.  Although most people expect the transition period to last for some time, it is important for today's IT professionals to begin to understand this new protocol, experiment with it in test environments, and prepare for its eventual deployment.

In this two-day professional-level seminar, you'll learn about the different types of IPv6 addresses, how it differs from the existing Internet Protocol (IPv4), migration options, IPv6 routing protocols, and IPv6 security concerns.


Registration fee:  $1195 per person.  Discounts:  Save $100 per person when you register at least 30 days in advance.  Also, save $200 per person when two or more register at the same time.

Bring this Workshop Onsite to Your Location. Small or large groups; Save on travel expense and time away from the office by bringing the training right to your door.  Request a quote.

Course Objectives

By attending this seminar, you can expect to:

  • Gain an overview of the differences between IPv4 and IPv6, including packet structure and extension headers
  • Review the IPv6 address architecture
  • Learn how IPv6 devices are configured, including both manual and automatic options
  • Gain an understanding of how DHCPv6 operates
  • Understand DNS record types for IPv6
  • Gain an introduction to IPv6 tunneling options
  • Review IPv6 security considerations
  • Gain an introduction to IPv6 network management
  • Understand the impact of IPv6 on applications

Certifications and Exams

This IPv6 training workshop can help prepare the student for professional certification, including the IPv6 Forum Silver Engineer certification.  It is not, however, designed as a test-taker's bootcamp.  Exam candidates should carefully review this course outline and the IPv6 Forum curriculum outline to determine if this seminar is appropriate.

Who Should Attend?

This IPv6 training workshop is designed for working IT professionals, including system administrators, network administrators, CIOs, CTOs, and anyone wishing to gain a better understanding of IPv6.

Frequently Asked Questions

Q:  What should I bring?
A:  You should bring a laptop computer running Windows XP, Vista, 7, or 8 on which you have administrative rights.  You will use it to connect to the classroom IPv6 network.  

Q:  Is it absolutely necessary for me to bring a laptop?
A:  Yes, in order for you to get the most benefit from the class.

Q:  I use a Mac or a computer running Linux.  Can I bring that instead of a Windows computer?
A:  Yes, but the class documentation is written primarily for computers running the Windows operating system and the demonstrations will be done on a Windows computer.

Q:  How much of this class is taught in the command-line as opposed to the GUI (graphical user interface)?
A:  Quite a bit of the class will involve working in the command-line.  You should be reasonably comfortable with the command-line environment.

Course Outline

Module One: IPv6 Introduction

  • Comparing IPv4 and IPv6
  • The structure of an IPv6 packet
  • Understanding IPv6 extension headers

Module Two:  IPv6 Address Architecture

  • Understanding the format of an IPv6 address
  • Understanding the types of IPv6 addresses
  • What are the various IPv6 address scopes?
  • Examining the IPv6 prefix framework
  • Interface Identifiers (IIDs)

Module Three:  IPv6 Device Configuration

  • How is ICMPv6 used in IPv6 networks
  • The new IPv6 neighbor discovery (ND)
  • How does SLAAC (stateless address autoconfiguration) work?
  • Address allocation choices
  • How does IPv6 work with IPv4 in a dual stack environment?

Module Four:  DHCPv6

  • What is stateful DHCP?
  • What is DHCP Lite?
  • How does DHCPv6 prefix delegation work?

Module Five:  Name Services in IPv6

  • Introducing the IPv6 AAAA Records

Module Six:  Introduction to Tunneling

  • Configuring manual tunnels
  • Understanding the 6to4 tunnel
  • What is ISATAP?
  • What is a Teredo tunnel?

Module Seven:  Introduction to IPv6 Security

  • An overview of IPv6 threats an mitigation

Module Eight:  Introduction to IPv6 Network Management

  • Understanding the changes in SNMPv3

Module Nine:  IPv6's Impact on Applications

  • Application best practices in IPv6 networks


Attendees should have completed's Fundamentals of Computer Networking Training or have equivalent knowledge.  Attendees should understand the fundamentals of IPv4, including subnetting and CIDR, along with an understanding of the OSI reference model.

Schedule and Registration

Class Schedule

Two Consecutive Days

  • Registration is from 8:30 a.m. to 9:00 a.m. on day one
  • Morning session each day:  9:00 a.m. to 11:45 a.m.
  • Lunch each day (on your own):  11:45 a.m. to 12:45 p.m.
  • Afternoon session each day:  12:45 p.m. to 4:00 p.m.


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