IT customer service training

Customer Support Information


100% Satisfaction Guarantee

You must be satisfied with the training you receive from soundtraining.net. If you're not, simply return your materials within 30 days of the end of the workshop and we'll either refund your money or apply your enrollment fee to another soundtraining.net workshop or seminar.

We ask that you please let us know of any concerns as quickly as possible so that we can do whatever's necessary to ensure your complete satisfaction.


Promotional Offers

soundtraining.net may make promotional offers in association with training including discounted prices, "two-for-one" specials, or similar offers. Such offers may be made or withdrawn at any time with no notice. Unless otherwise stated, such offers are valid only when payment in full is received prior to the training. Such offers may not be combined with other offers, discounts, and/or coupons. Decision of soundtraining.net management is final in all matters concerning promotional offers.


Payment options

soundtraining.net accepts corporate and personal checks, Visa, and Mastercard. We're also happy to send you an invoice.

Payment in full must be received within 30 days of enrollment or no later than ten days prior to the start of the workshop (whichever comes first) or your registration is subject to cancellation.

Terms may be granted subject to approval of soundtraining.net management prior to the seminar.

Returned Checks

As a courtesy, we'll present returned checks for payment one additional time. If a check is returned a second time, you must immediately cover the cost of the check plus any fees or expenses we incur because your check was returned. We will accept only cash, a cashier's check, or a money order.

IT customer service book

Compassionate Geek Podcast

Tips, practical advice, and occasional rants on customer service and communication.

Click to listen.


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Onsite IT Training

Bring us onsite to your location!

Onsite I.T. training

Bring us onsite for private team training.  You choose the topic, time, and location.  Onsite training makes sense for groups, small or large.

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