IT customer service training

These articles may be freely used with a reference box including the name, website, phone and email of the author, please. Accompanying graphics are available upon request.  Review copies of books and interviews are available upon request.  Special feature article requests or inquiries on topics of interest are welcomed. 

Cisco ASA Articles

The Eight Basic Commands for Configuring a Cisco ASA Security Appliance .DOC .PDF

How to Configure Static NAT on a Cisco ASA Security Appliance .DOC .PDF

Cisco Router Articles

Customer Service Articles

The Six Critical Steps for Handling a Tech Support Call .DOC .PDF

The Four Traits of the Customer Service Masters .DOC .PDF

Linux Articles

How to Find Nearly Anything in Linux .DOC .PDF

How to Prevent Root Password Guessing Attacks  .DOC .PDF

Looking for more reprintable articles?  Please visit our tutorials section.  We will gladly consider rewriting and/or updating our tutorials to meet your publication needs.

IT customer service book

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