IT customer service training

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Our friends and clients say it best . . .

"It was relevant and thought provoking. I had a great time!"

Frank Cho
Facebook, Inc.
Palo Alto, CA

"It was kind of like getting a drink from a fire hose, but was great."

Lane Brewer
National Oilwell Varco (Intelliserv)
Provo, UT

Cisco ASA training"Don was great to work with. The class was very informative and delivered in a great way. He didn't simply read through a textbook. He offered interesting insights with each question."

Nicholas Soularie
Speakeasy
Seattle, WA

"The hands-on tutorials helped strengthen the understanding of the concepts presented. The training session was excellent. The instructor was knowledgeable and presented the course content in an easy to understand format."

Saif Rahimuddin
City of Los Angeles
Department of Transportation
Los Angeles, CA

"I was completely satisfied with the training (going a bit beyond satisfied actually). I can't think of anything that would add to what we learned."

Larry Wilcher
Speakeasy
Seattle, WA

"Education with humor and class. Well done."

Bill Carney
Port of Tacoma
Tacoma, WA

"We learned as much as we could absorb in the two days. The materials and support files are invaluable. Don is very personable and his wit and vast knowledge made the class fun and productive."

Facebook customer reviewWilliam Brooks
Southland Communications
Los Angeles, CA

"A good choice of class content to maximize the time spent. Left the class able to configure a Cisco router, objective met!"

Beau Bozarth
Independent Consultant
Seattle, WA

"Don knew what he was speaking about, and if he didn't know the answer to a question he was very good about finding the answer."

Ryan Wright
Group Health Cooperative
Seattle, WA

"Love the hands on training."

Fred Terry
PES Environmental, Inc.
Novato, CA

"Very good. Covered a lot of material, essentially all hands on. Everything taught included a lab, not on a sim, but the real thing. Very, very important to practice on the real thing."

Jon Langel
Defense Information Service Agency
Ft. Huachuca, AZ

"Don definitely has loads of experiences and knowledge and is good at sharing that with the class."

Justin Ponzi
MG Systems and Welding
Menomonee Falls, WI

BIND DNS Training"Excellent use of personal experiences to help convey the concept being taught. It was a nice overview of the PM framework, I find the concepts very helpful in my daily job."

Eric Gudgel
Northland Communications
Seattle, WA

"Good working experience. We were exposed to the basics of ASA firewall configuration."

Anthony Roberts
Global Aerospace
Short Hills, NJ

"Very professional but at the same time keeps it interesting and lively."

Jeremie Mize
Mid-South Computer Networking
Lockport, LA

"I really enjoyed the seminar...The course material was prepared very well, and I never lost sight of the objectives. I will recommend your services to all of my colleagues."

Greg Crowell
Defense Enterprise Computing Center Pacific
Pearl Harbor, HI

"One of the finest workshops I've attended! Don Crawley is a gifted and excellent instructor--easy to follow and learn from. A good balance of book learning and hands-on labs."

Kris Colt
PERSI
Boise, ID

Computer Networking Training"Simply a "must" for anyone in charge of Cisco routers on their network or "watching" what their consultants are doing."

Brian Modrak, IS Manager
City of Beaumont
Beaumont, CA

"Outstanding trainer. Very knowledgeable. Uses simple straight forward teaching style."

Fred Fredericks, IT Specialist
Dept of Health/Human Services
Mobridge, SD

"Fabulous! Regardless of your IT experience level, you'll come away with new knowledge!"

Shawn Cahill, Network Systems Administrator
Millenium Funding Group
Vancouver, WA

"Instructor is first rate. Very knowledgeable."

John Campbell, Systems Analyst
Conway Transportation
Portland, OR

"The best IT training workshop I've ever attended!"

Jeff Shelby, Desktop Engineer
Providence Health System
Everett, WA

"Don was excellent - great presentation, thorough knowledge of subject."

Steve Krumroy, Network Administrator
Salem Clinic
Salem, OR

"This is the third class I have taken with Don. This class, like each of the others, has been great! I couldn't expect to get any more out of a 2 day course. Thanks."

Kevin Corbin, Systems Administrator
Douglas County
Roseburg, Oregon

"The instructor is very knowledgeable and courteous...he was very flexible with the agenda and was able to tailor the discussion to our technical levels."

Matt Sandys, IT Specialist
Dept. Veterans Affairs
White City, OR

"Perfect for someone getting into routers."

Jacob Smith
Nelson Irrigation
Walla Walla, WA

"Very organized and easy to follow."

Nicole Mokler, Computer Network Specialist
Richland School District
Richland, WA

"I am impressed with the level of professionalism and knowledge the instructor displayed."

Ron Kilmer
Nationwide Insurance
Portland, OR

"The trainer did an excellent job of making the participants feel welcome. Excellent knowledge of subject. Answered our questions completely."

Matt Nordaker, Network Specialist
Lakeside Milan Recovery Centers
Kirkland, WA

"Informative and worth the trip!"

John Howison, IS Analyst
Quad Knopf, Inc.
Visalia, CA

"Couldn't be better!"

Sue Newell, MIS Specialist
First Choice Home Health
Columbus, Ohio

"Easy to understand. Valuable information for those who are in charge of lots of computers."

Miguel A. Martinex
Roca and Associates
Old San Juan, PR

"I thought the content more than met the expectations laid out in the description. Don's personality, presentation, and obvious integrity are great."

David Kirchoff
CSE Director
LHNH
New York City, NY

"Great, very helpful."

Christina M. Myers, PC Technician
FedEx
Renton, Washington

"...an excellent instructor. Covers topics wonderfully!"

Kristy Fallsdown, IT Specialist
Indian Health Service
Billings, Montana

"More in depth than I imagined. Everything was very organized. The book and PowerPoint tied everything together perfectly."

Tony Johnson, Assistant Network Administrator
School of Journalism, University of Kansas
Lawrence, Kansas

"Very informative. I learned exactly what I needed to know."

Chris Morris, Systems Engineer
Revenue Science
Bellevue, WA

"Great class. I learned a great deal. I couldn't have learned more in two days if I tried."

Aaron Rogers, Technology Coordinator
Bellarmine Preparatory
Tacoma, Washington

"Awesome job!! Easy to understand."

Chris Stratton
Coinstar
Bellevue, WA

"Great information-well presented and appropriate."

Merrilyn Gardiner
State of Washington
Olympia, WA

"Excellent material! Enthusiastic instructor! Greatly impressed with soundtraining.net!"

Lisette Luna
Hy-Bon Engineering Co., Inc.
Midland, TX

"I appreciated the knowledge of the instructor and his ability to adapt to multi-levels of knowledge within this class."

Judy Cheng
PTI Consulting
Bellevue, WA

"Excellent! Worth every penny."

Chris Utley
Linn County Sheriff's Office
Albany, OR

"I was particularly impressed with (the instructor's) ability to take complicated concepts and use analogies to illustrate them. Very well done!"

Tamara Walker, LAN/WAN Administrator
PW Pipe
Eugene, OR

"Excellent instructor. Very knowledgeable and informative. Using multiple computer sessions...made the presentation that more realistic."

Mike Corson, Project Manager
Defense Logistics Agency
Columbus, OH

"Good information, great instructor."

Bill Pitts, Electrical Branch Chief
Madigan Army Medical Center
Tacoma, WA

"I learned some really good stuff."

Patrick O'Meley, Biomedical Engineer
APS Equipmed
Gladesville, NSW Australia

"...this course...made me understand so much more of those unanswered questions."

Rhonda Chantiri, Help Desk Analyst
Carlson Wagonlit Travel
Glebe, NSW Australia (Sydney)

"My staff...appreciated his knowledge and the method in which he shared it with them. I am pleased with how he worked with me to customize the training for our needs. He also has worked with me one on one to help me solve a specific problem I had."

J. Bradley Miller, Technology Support Manager
Blue Valley USD #229
Overland Park, Kansas

"I loved listening to you. I would sign up for one of your talks again without hesitation."

Nancy Kohl, Marketing Consultant
St. Charles Clinic
St. Charles, Missouri (St. Louis)

"Don Crawley was very effective. He used great illustrations and examples. I respect his opinion and ideas as a professional."

Samantha Hutchinson, Communication Specialist
Illini FS, Inc.
Urbana, IL

"Felt very confident in Don and his knowledge. I got what I needed from this course and then some."

Neal Steingart, Manager, Portland Field Service
Logical Solutions
Windham, ME

"Excellent presenter, gave additional information where timely."

Elizabeth A. Thayer, Computer Technologist
Kittery School Department
Kittery, ME

"Don did a wonderful job working with the specific needs of each student."

Michael Wenzel, IS Manager
Social Security Administration
Disability Determination Services
Augusta, ME

"Don is an excellent speaker. He really kept everything moving and really seems to like what he does."

Teri Byrd, Administrative Assistant
United Services Wesley Companies
Mahomet, IL

"Format and content grabbed and held my attention. Don Crawley is a powerful communicator."

Juanita L. Gammon, Professor of Art/Director of Mass Communications
Parkland College
Champaign, IL

"I appreciated Don's ability to present the information in such a way it was relevant to every level. Very thought provoking and interesting."

Jo Ann Burge, Administrative Assistant
New Life Christian Center
Danville, IL

"Don was well informed on the subject of WinNT. He presented the material in a manner that made it easy to understand."

Michael Hal Griesel, Tech Manager
Bellsouth
Augusta, GA

"Very good. Trainer shared knowledge and encouraged other development of knowledge."

Johnny Sadler, Electrical Resource
BBA Nonwovens
Bethune, SC

"I found Don to be a pleasant, organized, and informed instructor. He kept my attention for two whole days! He answered all questions well."

Lynn Pace, System Support Specialist
Clarke County School District
Athens, GA

"Don Crawley is a knowledgable and captivating presenter. Keep up the good work!"

Cheryl Muller, Software Licensing Coordinator
Emory University
Atlanta, GA

"Instructor was very knowledgable."

Gregory J. Kable, IS Manager
Emory University
Atlanta, GA

"I feel that this was a very worthwhile and informative seminar."

Steve Tate, VP
Ashford Engineers
Smyrna, GA

"Don did an outstanding job. Good presentation, fielded questions very well. Very knowledgeable on subject, moved things along nicely."

Cary A. Bond, Administration
Century Business Systems, Inc.
Duluth, GA

"I learned a lot. The knowledge filled in a lot of gaps of what I already knew."

Jimmie C. Dellinger, Instructor
School of Technology
Lincolnton, NC

"Excellent."

Henry Morton
Wadesboro, NC

"Very informative."

Richard Tyte, Assistant Controller
AAAA Benefits, Inc.
Charlotte, NC

"Very interesting…thought Don Crawley did a great job!"

John Bourpue, PC Administrator
LHBA-SIF
Baton Rouge, LA

"The program leader was very informative. He really knew his info. Also had a good sense of humor. He also gave space for questions of any sort without you feeling intimidated."

Laurie Thompkins, Computer Lab Facilitator
School Board
Reserve, LA

"Excellent as a skills update/refresh overview. Material was down to earth and immediately useful."

Charles E. Webster, Information Systems Management Consultant
Louisiana Department of Education
Baton Rouge, LA

"Enjoyed it." All 10's.

E. Elaine Boston, Associate Dean
Tulane University
New Orleans, LA

"Don was able to answer all questions asked."

Sheila H. Richard
Instructor Computer Applications
St. Louis, MO

"Excellent, very informative no matter what level of expertise you have in Windows."

Randy Buschmann, Partner
Insurance Associates
Humboldt, Saskatchawan

"Excellent! Very useful. I can't wait to get at my computer."

Les Brace, Teacher
Saskatoon, Saskatchawan

"I found the information great. It was well presented and explained at a level that could be understood by everyone."

Tim Munro, Adjuster II
S.G.I.
Saskatoon, Saskatchawan

"Excellent content and preparation. Well spoken trainer."

Matthew Desmond, Business Analyst
EDS
Troy, Michigan

"Very informative. Well worth my time!"

Dorothy Bonham, Computer Operations Clerk
Southgate Police Department
Southgate, Michigan

"Presentation was great, as was program leader."

Greg Sudds, Sr. Production Specialist
NMH Media Serivces
Chicago, IL

"Excellent program leader...knows material and keeps your interest."

Jane Adams, Plant Controller
The Gillette Company
Chicago, IL

"Very interesting, can't wait to try some of these ideas. All the topics we discussed were very relevant to my job as network administrator and computer troubleshooter."

Anne Bode, Network Administrator
TMH Sales and Marketing
Schiller Park, IL

"Don was the first presenter I've seen that really deserved straight "10's"."

Marty Kaspar
Computer Tech Facilitator
Oak Forest, IL

"The workshop was great! Interesting and useful."

Dwayne Mentgen, Teacher
Romeoville High School
Romeoville, IL

"Mr. Crawley was truthful and extremely helpful in my concerns dealing with my users, applications, and hardware! Great workshop and teacher!"

Debbie Barnhouse, Drafting Instructor
Area Vo-Tech Center
Russellville, Arkansas

"Very good!"

C. Randall Morris, Project Manager
IBM Global Services
Memphis, TN

"Gave me some useful tools for my job."

Carolyn McDaniel, Computer Support Specialist
Nationwide Insurance
Memphis, TN

"This was a very informative and interesting seminar. It was a day well spent."

Brian Adams, Systems Coordinator
American Greetings
Osceola, AR

"Well organized, good pace, excellent instructor."

Terry J. Motto, Technical Support Specialist
Buckman Labs
Memphis, TN

"The seminar was applicable and useful for a wide range of knowledge levels. It was very practical!"

Christi Barnett, Accounting Department
Beach Medical
Lynchburg, VA

"Good program leader! Very personable and willing to answer all questions."

Karen Snider, Program Support Technician
Virginia Tech
Blacksburg, VA

"I was a little unsure on what I would bring home from this workshop when I registered. Boy am I glad I attended! Great info and tips! Thanks."

Dianna Herring, Technical/Information Support
MRCSB
Wytheville, VA

"The material was organized and the program leader was knowledgeable and willing to answer any question."

Angel Veneyus, Systems Analyst
Propper Informational, Inc.
Mayaguez, PR

"Good opportunity to extend my knowledge in the troubleshooting and control of the users."

Rosemarie Ramos
EDP Tech
Filtertek de PR, Inc.
Patillas, PR

"The program leader is very knowledgeable. You could tell he had many years of experience to back him."

Juan R. Parrilla, Help Desk Technician
United Healthcare
Guaymabo, P.R.

"This is the best workshop that I have attended in my life."

Heriberto Berrios Mendoza, Computer Technician
Micropett
San Lorenzo, PR

"Top flight! My goals for attending were fully accomplished, and then some!"

Vincent McNally, Councilor
Congregation of Christian Brothers
New Rochelle, NY

"Don's presentation was wonderful. His mix of cold facts, useful hints, and light humor held my interest all day."

Jim Ussery, Maintenance Information Coordinator
Franklin County Engineering
Columbus, Ohio

"Very useful and well presented."

Deborah Meyers, Network Engineer
Prudential Relocation
Valhalla, NY

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